Privacy Policy
Retailers respects your privacy and handles customer information responsibly. This policy explains how we collect and use information when you contact us, request a quotation, place an order, or use our website.
Information we collect
We may collect your name, company name, phone number, email address, delivery details, order requirements, logo or branding files, and any information you choose to share with us for quotations, embroidery, custom uniforms, ready-to-wear orders, or customer support.
How we use your information
We use your information to respond to enquiries, prepare quotations, process orders, coordinate branding or embroidery, arrange delivery, provide after-sales support, improve our services, and keep records related to your order or request.
Branding files and order details
Logo files, artwork, size details, and uniform specifications shared with Retailers are used only to prepare, produce, or support your order. We do not sell customer files or order information to third parties.
Sharing information
We may share limited information with trusted service providers when needed for production, delivery, payment follow-up, website operation, or customer support. We only share what is necessary for the service to be completed.
Website cookies and analytics
Our website may use cookies or similar technologies to support website functionality, improve performance, understand site usage, and keep the shopping or enquiry experience working properly.
Data retention
We keep customer and order information for as long as needed to manage enquiries, complete orders, provide support, meet business record requirements, and protect both the customer and Retailers in case of order-related questions.
Your choices
You can contact us to ask about your information, request an update, or ask us to stop using your details for future communication where applicable.
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For privacy questions, please contact Retailers at info@retailers-eg.com or through our official phone and WhatsApp channels.